Shipping Policy
Thank you for shopping with Trenzox! We strive to provide fast, reliable, and cost-effective shipping for all our customers. Below you’ll find all the information you need regarding our shipping procedures, methods, and policies.
1. Processing Time
- Order Processing: All orders are processed within 1-2 business days after the order is placed. Orders are not processed on weekends or public holidays.
- Delays: During peak times, such as holidays or sales events, there might be slight delays in processing orders. If this happens, we will notify you.
2. Shipping Methods & Delivery Times
We offer the following shipping methods:
-
Standard Shipping:
- Delivery Time: 3-5 business days
- Cost: Shipping costs are calculated at checkout, based on the delivery address.
-
Express Shipping:
- Delivery Time: 1-3 business days
- Cost: Shipping costs are calculated at checkout, based on the delivery address.
3. Shipping Areas
- Domestic Shipping: We currently only offer shipping within Pakistan. We are working to expand our shipping options internationally in the near future.
4. Order Tracking
- Once your order is shipped, we will send you a tracking number via email or SMS, so you can easily track the status of your delivery.
5. Shipping Address
- Please ensure that you provide a complete and accurate shipping address during checkout. We are not responsible for delays or issues caused by incorrect address details.
6. Free Shipping
- We offer free shipping on all orders above Rs. [insert minimum amount].
7. Lost or Stolen Packages
- Once your order is marked as delivered by the shipping carrier, Trenzox is not responsible for lost or stolen packages.
- In case of lost or stolen items, please contact the shipping provider directly. You may also reach out to our customer support team for assistance.
8. Shipping Delays
- While we strive to deliver your order on time, there may be delays caused by factors outside our control, such as:
- Weather conditions
- Natural disasters
- Shipping provider issues
- Public holidays
- If we anticipate a significant delay, we will notify you as soon as possible.
9. Shipping Fees
- Shipping costs will be calculated during checkout based on your order size, weight, and delivery location.
- We offer free shipping on orders above Rs. [insert minimum amount].
10. Contact Us
If you have any questions or concerns about shipping, feel free to reach out to our customer support team at:
- Phone: +923153535403
- Email: trenzoxofficial@gmail.com
We appreciate your business and will do our best to ensure that your order is shipped and delivered in a timely manner. Thank you for choosing Trenzox!
