Frequently Asked Questions (FAQ)
Welcome to the Trenzox FAQ section! Here, you can find answers to common questions about our products, shipping, returns, and more. If you don’t find the information you're looking for, feel free to contact us!
1. What is the Menstrual Period Heating Pad?
The Menstrual Period Heating Pad is a specially designed pad to help relieve menstrual cramps. It uses soothing heat therapy to reduce muscle tension, ease discomfort, and make your period more manageable.
2. How do I use the Menstrual Period Heating Pad?
Simply place the heating pad on your lower abdomen or the area where you experience cramps. Turn it on, and the pad will deliver consistent heat to provide relief. Follow the instructions provided with the product for optimal usage.
3. What is the delivery time for my order?
- Standard Shipping: 3-5 business days
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Express Shipping: 1-3 business days
Once your order is shipped, you will receive a tracking number via email or SMS.
4. Do you ship internationally?
Currently, we only ship within Pakistan. We are planning to offer international shipping in the future.
5. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email or SMS, which you can use to track your order.
6. How do I make a return or request a refund?
If you're not completely satisfied with your purchase, we offer a hassle-free return and refund process. To initiate a return or refund, contact us at +92 314 9995451 or email trenzoxofficial@gmail.com with your order details.
7. Is the Menstrual Period Heating Pad safe to use?
Yes, the Menstrual Period Heating Pad is made from soft, skin-friendly materials and is designed for safe use. However, please follow the instructions carefully and avoid excessive heat exposure.
8. How do I contact customer support?
You can reach our customer support team at:
- Phone: +92 314 9995451
- Email: trenzoxofficial@gmail.com
Our team is available 24/7 to assist you.
9. What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit/Debit Cards
- Cash on Delivery (COD)
Please choose the payment method that works best for you at checkout.
10. What if my order is damaged or defective?
If your product is damaged or defective, please contact us immediately at +923153535403 or email trenzoxofficial@gmail.com. We will verify the issue and send you a replacement at no additional cost.
We hope this FAQ section helps! If you need any further assistance, don’t hesitate to get in touch with us.
