Return & Refund Policy
At Trenzox, customer satisfaction is our top priority. If you're not completely happy with your purchase, we offer a straightforward and hassle-free return and refund policy.
1. Eligibility for Returns
- The product must be returned within the specified return period.
- It should be unused, undamaged, and in its original packaging.
- Proof of purchase (receipt or order confirmation) is required.
2. Damaged or Defective Products
If you receive a damaged, defective, or faulty product, please follow these steps:
- Record a clear video showing the issue with the product.
- Send the video to our customer support team for verification.
- Once verified, we will pick up the defective product from you and deliver a new replacement product at no additional cost.
3. Refund Process
- If you prefer a refund instead of a replacement, we will initiate it after receiving and inspecting the returned item.
- Refunds will be processed to your original payment method and may take a few business days to reflect in your account.
4. How to Request a Return or Refund
- Contact our customer support team at +923153535403 or email us at trenzoxofficial@gmail.com.
- Provide your order details and the necessary proof (video, images, etc.).
- Our team will guide you through the return process.
